Now that your website has been completed, we recommend an ongoing yearly support plan. This will give you access to our help service via phone or email between 9.00am and 11.00pm seven days a week (except public holidays) and provide for:
Creation and deletion of email accounts (Where hosting was provided by LWD)
Alterations to the website menu structure.
Creation of additional Sections and/or Categories for new articles as required.
Assistance when making changes to website content and images.
Software upgrades to your version of the Content Management System eg version 2.5.12
Software upgrades to Content Management System extensions.
The support plan only covers alterations to the web site which are within the scope of the original web site specifications.
We use an external monitoring tool that monitors all websites. All websites are checked every 5 minutes 24 hours a day, 7 days a week. If any website goes off line unexpectedly we are immediately advised.
There are legitimate reasons for a website to go off line eg Server maintenance, Internet Service Provider failures.
We use an independent auditing tool to ensure your website configuration is correct and meets the current industry standards. The audits also check various security settings and advise of any activity that may indicate malicious intent.
Audits are automatically performed each month. Any issues that are identified are corrected soon after.
Over time best practice methods change. New configuration settings are used and software manufactures recommendations and policies change. Every 12 months we review each website to ensure it complies to the latest standards that are used to deploy a new website.
This is a manual process and at this stage covers over 60 checks.
Trawling checks every word, every link, every image and every bit of code on every page of your website to ensure that it is all functional.
Trawling will identify issues from broken links down to a miss spelt word.
Trawling is performed regularly during the development stages of a website and after and changes are made. How often a site is trawled depends on the type of website, how often the content changes and the number of external links in the website. All sites are trawled at least once per year.
We use a suite of security tools to ensure your website is secure from malicious intent. The security network includes a website firewall. Secure access. File scanner and various management tools.
There are regular security updates performed as new threats are identified.
Any attempt to hack your website is blocked and after 3 attempts the hackers IP address is blocked.
This is the hiding of various bits of information and code in your website to prevent malicious intent. Whilst you can’t see this when viewing a website you can see it in the code used to display your website. By simply right clicking on the website and selecting "View Source Code" a hacker or spammer can see your website code and use various bits of this information to determine how your website is constructed and look for potential weaknesses.
The Obfuscation methods we put in place make it difficult to determine how your site is coded.
Obfuscation also hides email addresses on your website to prevent robots finding them and adding you onto a spam email listing.